Popular topics

Account
What is account reporting? Can I sell stock on Motorway? How do I register for a Motorway account? How do I log in to Motorway? Where can I find my account details? How many accounts can I have per dealership?
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Browsing
Why do you relist vehicles in the sale? What time is Motorway’s live auction? Can I buy stock on Motorway at the weekend? Where do I find stock? Buying Mobilize Vehicles on Motorway Where do I find everything I need to know about a vehicle?
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Bidding
How does the live auction work? How do I place a bid in the live auction? What type of auction is Motorway? Can I increase my bid or offer? Can I cancel a bid or offer? When will the seller accept my offer?
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Payments
Purchasing and paying for vehicles How do I pay for a vehicle on Motorway? How do I pay for negative equity vehicles? Can I pay for vehicles with outstanding finance? How do I make a price adjustment via Motorway Pay? Can I withdraw money from my Motorway account?
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Purchasing
How can I filter delivered vehicles in my purchases? I’ve won a vehicle. What’s next? How long does it take to finalise a sale? How do I contact my seller? What documents will Motorway ask sellers for? How can I download information about my purchases?
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Completing sales
When do I book vehicle collection? Can someone else collect my vehicles? What is the best time to arrange collections? How much can I renegotiate when collecting the vehicle? What do I do if a vehicle’s mileage is higher than advertised?
Cancellations
What is CER (Cancellation Evidence Rate)? Can I cancel my purchase after winning a vehicle? How do I cancel a vehicle purchase during collection? How do I cancel a vehicle purchase with arranged collection? How can I reduce my Dealer Cancellation Rate? What should I do if I've got an old purchase that I need to cancel?
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Motorway Protect
What changes were made to Protect in January 2026? Motorway Mechanical Breakdown Scheme Terms & Conditions What is Motorway Protect? How do I sign up to Motorway Protect? How does Motorway Protect work? What is included under Motorway Protect?
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Motorway Move
What is Motorway Move? How does Motorway Move work? How do I book Motorway Move? Why is there a difference in the vehicle distance before and after selecting Motorway Move? What happens during a collection with Motorway Move? How much does Motorway Move cost?
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Motorway Trade
What is Motorway Trade? How do I list and sell a car on Motorway Trade? Top tips: How to get the most out of Motorway Trade Can any dealer sell on Motorway Trade? Can I see which dealers are selling Trade vehicles? Is Motorway Trade stock lower quality or desirability than normal stock on Motorway?
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Billing
What are the fees for purchasing a vehicle on Motorway? What are your payment terms? How will I be invoiced for my purchases? Where can I find my invoices on Motorway? How do I pay invoices? How do I update my billing information?
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Refer a Customer Scheme
How does Motorway's Refer a Customer scheme work? How do I refer a customer to Motorway? Are there any limits or restrictions? I’ve referred someone to Motorway with a MentionMe link. When will we both get our Amazon.co.uk Gift Cards? I’ve signed up for the Refer a Customer scheme but can’t remember what the offer was or how to share it. I signed up for the Refer a Customer scheme with a fake name. Can I change it?
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CCS Reimbursement Scheme
CCS Reimbursement Scheme - Terms and conditions What is this CCS Reimbursement Scheme? Why is Motorway providing this scheme? Who is eligible for this CCS Reimbursement Scheme? Do I need to do anything else? When does the CCS Reimbursement Scheme officially start?
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