If you have the winning bid or offer, it will either move to your purchases or under offer depending on if your bid or offer is above or below reserve.
What happens once a seller has been informed of your winning offer
- Sellers have 48 hours to approve or decline your offer
- If declined, the vehicle moves to either didn't win or cancelled depending on your offer
Next steps after a seller approves your winning offer
- Sellers have 48 hours to upload their documents. Motorway will support them if needed.
- You should contact the seller within 24 hours to introduce yourself and arrange vehicle collection
Sample text to send seller
If you're not sure what to say to the seller, don't worry – here's some handy text you can use to get things moving:
- Introduction: Hi, I’m [Your Name] from [Your Dealership], the car dealer who purchased your vehicle through Motorway
- Using Motorway Move: We’ll use Motorway’s transport service for collection. Motorway will contact you to arrange this.
- Arranging your own collection: Please let me know what days and times work for you for free collection. This will normally be from your home, at the address registered with Motorway. Is that where you would like us to collect your car from?
- If documents aren’t uploaded: If you need help uploading documents, Motorway’s Sales Support can help.