Once document checks have been completed, and we have the latest Finance Settlement information, we make contact with the seller to collect their negative equity funds.
Once we have received the funds from the seller, you will be able to pay as usual via Motorway and we will clear the settlement amount with the finance house. The only exception to this, is where you need to report undisclosed damage.
If you need to make a price adjustment on a vehicle in Negative Equity, we ask that you please contact the Payments Team on 0204 5780 846 for assistance. The Payments Team are available Monday to Saturday, 9-5.30pm.
Learn more about how Paying for vehicles in negative equity is changing here.