Q. How does the collection process work?
If you’ve won a vehicle in one of our online sales, and need help understanding the next steps, please refer to our FAQ I’ve won a vehicle. What’s next?
If you’re not using our own Motorway Move service for your collection, you will need to contact the seller to organise the collection date and time yourself. Select ‘Seller details’ within the vehicle profile menu to arrange collection directly with the seller.
You should aim to book vehicle collection as soon as the deal is agreed. If you haven't contacted your seller or tried to book a collection within 24 hours of the sale being agreed, we will contact you to confirm whether you wish to proceed with your purchase.
When the driver arrives, they must now scan the collection QR code presented by the seller and enter your unique collection PIN to start the collection. Scanning the QR code lets both the driver and the seller see the vehicle details right on the driveway, including any declared wear and tear. This means sellers are more prepared for what happens during the collection and inspection process.
Your unique collection PIN can be found in your account page or sent to you via email. This will be the same for every collection. Remember to share this with your driver ahead of collection.
If there are any issues, the driver can also access instant driveway support from the Motorway team, to help close the sale. Whoever collects your new vehicle, we’re on hand to help.
Step-by-step process:
Step 1 – Scan QR code
To begin the collection, the driver must start by scanning the seller’s unique QR code straight from their phone – no app or account needed.
Step 2 – Enter dealer PIN
The driver enters your unique collection PIN to initiate the collection process. They’ll then see all the vehicle details, giving full transparency of declared wear and tear, and additional vehicle information.
Step 3 – Proceed with inspection
The driver then continues with the full inspection of the vehicle, checking it against the declared wear and tear and additional information. If there are any issues, the driver can contact our Driveway Support Team straight from the vehicle details page. Whoever collects your new vehicle, we’re on hand to help.
Step 4 – Complete the collection
The driver then ends the collection process by tapping the button on the vehicle page. They then confirm whether the purchase went ahead at the original price, with a price adjustment, or was cancelled. They’re then free to accept the keys and documents, and make the final payment.
Q. What is the collection QR code?
To begin the collection process, the driver must scan the seller’s unique collection QR code and enter your unique collection PIN – you can find this in your account page or sent to you via email or WhatsApp. This will be the same PIN for every collection.
Scanning this gives access to all the vehicle details, letting the driver see any declared wear and tear and additional information about the vehicle. No apps, no screenshots, and no Motorway login needed. This means sellers are more prepared for what happens during the collection and inspection process.
If there are any issues, the driver can also instantly contact our Driveway Support Team, to help close the sale. This means less chance of cancellations and disputes on the doorstep. Whoever collects your new vehicle, we’re on hand to help.
Q. Why do I need to scan the QR code?
Scanning the seller’s unique collection QR code gives access to all the vehicle details, letting the driver see any declared wear and tear and additional information about the vehicle. This is beneficial for all parties:
Everything in one place
The driver can access all the vehicle details, photos, and seller declared wear and tear on their phone during collection. No apps, no screenshots, and no Motorway login needed.
Sellers come ready
Alongside their QR code, sellers will see a checklist of documents and items to hand over, plus what they've already reported in their profile. This means sellers are more prepared for what happens during the collection and inspection process.
We’ve got your back
If sellers push back on legitimate issues, Motorway's support team is available right from the vehicle details page, to help close the sale. This means less chance of cancellations and disputes on the doorstep.
Q. What is my unique collection PIN?
You will receive a unique, four-digit collection PIN code to help collections go smoothly. You can find this in your account page or sent to you via email. This will be the same PIN for every collection.
This allows your collection driver to access information about the vehicle without a Motorway account or additional app downloads. They can see all the vehicle details, including any declared wear and tear and additional information about the vehicle.
Your driver needs this code to initiate the collection process, so remember to share this with them ahead of collection.