I won a vehicle but my seller is cancelling the sale.

We ask sellers to only approve offers when they intend to honour the sale. On rare occasions, sellers will approve your offer and start progressing the sale, only to change their minds. This can be due to many reasons, including their circumstances changing, or their new vehicle purchase falling through.

Whilst sellers are not obligated to sell their vehicle via Motorway, we do everything we can to ensure that they remain committed to the sale. If a sale is cancelled, you will be notified by the Dealer Support Team, who will ask the seller for feedback on why they cancelled the sale.

We always do what we can to make sure that sellers know they can achieve a great price and an easy sale on Motorway, to minimise cancellations from sellers.