When you win a vehicle at the live auction, you’ll receive an automatic confirmation email. The vehicle profile will appear under your Purchases with the status ‘Awaiting confirmation’.
Seller confirmation and next steps
- Once the seller agrees to the sale, you’ll get another email with the price and terms of sale
- This email will also include a link to the seller’s contact information to arrange collection
- For sample text to send, refer to our FAQ, When will the seller accept my offer?
Reviewing documents
- After the seller confirms, the vehicle status will change to ‘Reviewing documents’
- At this stage, we’ll finalise paperwork and notify you if any actions are required.
Delivery details
- To get a delivery quote, click the 3 dots next to the vehicle profile in your Purchases and select ‘Delivery details’ for Motorway Move.
- If the seller doesn’t respond within 48 hours, you can rescind your offer.
- For help with this, read our FAQ Can I cancel a bid or offer?
We have more information on uncommunicative sellers in our FAQ What is your dealer conduct policy?