We are committed to offering a 5* service for all Dealers using our platform.
Should you feel that we have not provided the level of service you would expect from us, please let us know. You can raise an issue by giving our Dealer Support Team a call Monday to Saturday, 9-5.30pm on 02039884396.
Should you wish to make a formal complaint, please email us at dealercomplaints@motorway.co.uk.
We will acknowledge your complaint within 5 working days.
We will investigate your complaint and endeavour to send a final response to you within 28 working days of receipt of your complaint. If we are unable to provide you with a final response within this timeframe, we will send you an update.