For customer privacy protection, customer contact details are never disclosed. Neither driving licenses nor settlement letters are required, so these documents will not be provided. Motorway handles all post-sale communication directly.
V5Cs
Distribution of the V5C is dependent on the type of customer returning their lease vehicle.
If the customer has the V5 in their possession, it will be mentioned in the collection report and included with the vehicle upon delivery.
If the customer does not have the V5 in their possession, a photocopy of the V5 will be supplied via email within 24-48 hours of payment. The physical document will follow in the post.
Finance Clearance
Any finance flags for the recently terminated lease agreement will be cleared by Mobilize in the days following payment.
If there are any issues or delays with documentation, please contact the Enterprise-Post-Sale team on 020 3988 4306 or mobilize-fs-dealer@motorway.co.uk.