Completing your KYC application
How long does it take?
Most dealers complete the process in just a few minutes. The form is fully online with no paperwork required.
What information do I need to have ready?
You will need the following:
- Your legal company name, company number and registered address
- Your business trading address
- Date of birth for all company Directors
- Residential address, email address and phone number for one nominated Director
- Date of birth and residential address for all Beneficial Owners
What is a Beneficial Owner?
A Beneficial Owner is any individual who owns 25% or more of your business, or who has significant control over it. If you are unsure, you can check your company's filing at Companies House.
Why has my form been pre-filled?
Where we can access your company information from Companies House, we will pre-populate the relevant fields for you. You will only need to provide personal details for Directors and Beneficial Owners. Please ensure you review and check that it is accurate.
Do I need to upload any documents or photo ID?
In most cases, no. The standard process does not require photo ID. A small number of applications may require additional documentation after initial review - if this applies to you, we will contact you separately.
How does Motorway's KYC process compare to other platforms?
Our process is simpler than KYC requirements on other major platforms which typically require upfront photographic evidence such as passport or driving licence copies. We have designed this to be as low-effort as possible for dealers.
Does someone else at my dealership need to complete the KYC form?
The form needs to include information about company Directors and Beneficial Owners, but it can be completed by anyone with access to that information. The Authorised Users section has been removed from this version of the form - you do not need to complete it.
Why am I being asked for a UTR number?
If your business operates as a sole trader, a Unique Taxpayer Reference (UTR) number will be required to verify the business. For incorporated companies, a registered company number unique to the company is registered with Companies House - however, for a non-incorporated business, we require the UTR number as a business identifier unique to the legal entity itself.
What if we're not incorporated on Companies House?
You can still complete your KYC form if you operate as a Sole Trader on an unregistered Partnership by listing the appropriate 'Company Type' in the form. If your business operates as a sole trader, the sole trader/owner should be listed as both the sole director and Beneficial Owner. If your business operates as a Partnership, all Partners should be listed as Beneficial Owners with one nominated as Lead Applicant/Director
Help & support
Where do I go to complete my KYC?
You can access your KYC application directly from your Motorway account or here.
I'm having trouble completing the form. Who can help?
If you have any questions or are having trouble completing the form, please call Dealer Support on 020 3988 4396 – we’re happy to help.