How does the claim process work?
If an eligible dealer believes they've purchased a clocked, cloned, or stolen vehicle through our platform, they simply need to raise a claim with us through our dedicated CCS Notification Form, which will be accessible through the 'Help' section in your Motorway Pro account.
How quickly will I hear back about my claim?
We aim to get from claim submission to a decision on resolution within 5 working days. We’ll be in touch sooner than that if we need any further information. This SLA ensures you are not in a position of loss for longer than you need to be.
What information is required to make a claim?
The dedicated CCS Notification Form requires basic details about the vehicle, the nature of the issue (clocked, cloned, or stolen), and supporting evidence.
What supporting evidence will you require?
For clocked vehicles, we’ll need some combination of the following:
- NMR or Experian data;
- OBD reading;
- MOT and service report;
- Correspondence from the Police or relevant enforcement agency;
- Any other relevant information.
For cloned/stolen vehicles, we’ll need some combination of the following:
- CAP or other reputable source check;
- OBD reading;
- Main dealer service report;
- Correspondence from the Police or relevant enforcement agency;
- Video of VIN on chassis and VRM (mandatory);
- Any other relevant information.