In some cases, yes. For cloned and stolen vehicles, both you and we have an obligation to report them to the Police since they are stolen goods. In which case, all we’ll need is evidence that you’ve reported it to the Police before we process payment to you. They will then confiscate and collect the vehicle.
For clocked vehicles, if reimbursement is approved, we’ll need you to allow us 3 days to confirm whether a vehicle return is accepted, in exchange for a full refund to you. We’ll also refund any fees you paid (i.e., buying fee, Motorway Move, Motorway Protect etc), as a gesture of goodwill. If a vehicle return is unsuccessful in this timeframe, you have two options. Either (1) you trade out the vehicle and we’ll reimburse the difference, or (2) you retain the vehicle and we reimburse the difference in CAP value between the clocked and real mileage.