Our Dealer Governance Team supports dealers with higher-than-average cancellation rates for their stock type.
We compare cancellation rates to other dealers buying similar stock as we know that cancellation rates vary with age, mileages and other factors.
If a dealer cancellation rate is high and/or a dealer has not submitted sufficient evidence to explain the reasons for cancellation, we notify dealers and provide help to reduce it.
If a dealership can’t reduce its cancellation rate or fails to provide an action plan, the account may be temporarily restricted or suspended indefinitely, as outlined in our Code of Conduct.