Cancellations due to your dealership's actions contribute to your “Dealer Cancellation Rate”. Seller-led cancellations do not affect your Dealer Cancellation Rate.
Here are some examples:
- Dealer-led Cancellation: If you cancel due to additional damage, it counts towards your Dealer Cancellation Rate.
- Seller-led cancellation: If a seller decides to cancel a sale because they have decided to keep the car
For example, if you have made 10 purchases in a given period, and cancelled 2 - your Dealer cancellation rate will be 20%
To find your Dealer Cancellation Rate, visit Motorway Pro - Account Reporting.