How do I adjust a price when using Motorway Pay?

If additional damage is found during collection, you can adjust the price as follows:

  • Click the ‘Report undisclosed damage’ button before making payment with Motorway Pay.
  • Confirm whether you’ve already agreed a new price with the seller.
    • Most dealers prefer to negotiate with the seller directly, however Motorway is always on hand to support you. If you require Motorway's assistance with a price reduction, select ‘No, I have not spoken to the seller’ and follow the steps.
  • Enter the amount you want to reduce the price by. 

The total to pay, including your fees, will be automatically recalculated. Make sure you fill out the Adjustment & Cancellation form with photo evidence, to justify the adjustment.