If additional damage is found during collection, here's how to adjust the price:
- Click the ‘Report undisclosed damage’ button before making payment with Motorway Pay.
- Confirm whether you’ve already agreed a new price with the seller.
- Most dealers prefer to negotiate with the seller directly, however Motorway is always on hand to support you. If you require Motorway's assistance with a price reduction, select ‘No, I have not spoken to the seller’ and follow the steps.
- Enter the amount you want to reduce the price by.
The total to pay, including your fees, will be automatically recalculated. Make sure you fill out the Adjustment & Cancellation form with photo evidence, to justify the adjustment.